General Terms and Conditions

Version 1.0

Effective from the date: 20.08.2026

1 GENERAL RULES

1.1 Please read these General Terms and Conditions prior to using our website casongo.ng (hereinafter referred to as the "Website"). By registration on the Website you agree to be legally bound by all of the following terms (hereinafter collectively referred to as the "Terms"):

General Terms and Conditions displayed on this page;
Privacy and Cookies Policy;
Responsible Gaming Policy;
Sports Betting Rules;
Specific terms of advertising campaigns, bonuses, rewards and special promotions offered on our Website;
Rules of particular games offered on our Website, which may be accessed through such games;
Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

In case of any discrepancy terms of advertising campaigns, bonuses, rewards and special promotions shall take precedence over the General Terms and Conditions.

If you do not agree to accept and abide by all of the Terms you must not create an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.2 This Website is licensed and regulated by the Lagos State Lotteries and Gaming Authority (“LSLGA”) under license number LSLGA/OP/OSB/BB251024. he Casongo brand and the domain casongo.ng are operated under and have been approved for use under that licence.

1.3 This Website is operated by the license holder – One World Unity Projects Limited, incorporated in Nigeria under registration number 6988940 and having its registered address at Plot C, Block IX, Alhaji Adejumo Avenue, Ilupeju Industrial Avenue, Oshodi Expressway, Anthony, Ilupeju, Lagos 100252, Nigeria (hereinafter referred to as the "Company").

1.4 Unless otherwise defined, all references in the Terms to "we", "us", "our" refer to the Company, while references to “customer”, “you”, “your” ‘’player’’ refer to the person using our Website and accepting the Terms.

1.5 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. If you do not understand any provision, you may contact Customer Support before registering or using the Website. Nothing in this clause limits any right you may have to receive clear and understandable information under Applicable Law.

2. REGULATORY REQUIREMENTS AND LIMITATIONS

2.1 You may use the Website's services only if you have reached the legal age to participate in gaming under the law applicable to you and are at least 18 years of age. By accepting the Terms you warrant that you comply with the above age restrictions, and you must immediately leave the Website if you have not yet reached the age of 18, or if you have not yet reached the legal age to participate in gaming under the law applicable to you.

2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know and check the laws of your country concerning online gambling and you bear solely responsibility for your decision to use of the Website in view of legislation in your jurisdiction at all times. Before attempting to make use of our Website you must verify whether online gambling is legal in your particular jurisdiction and the legal age to participate in gaming. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3 You must not access or use the Website from an Excluded Jurisdiction or attempt to circumvent any location, identity or eligibility control. The current list of Excluded Jurisdictions shall be made available on the Website before registration.

2.4 The Company retains the right to notify the responsible government bodies as well as payment service providers, fraud-prevention service providers and other authorised recipients where such disclosure is necessary, proportionate and permitted or required by applicable law and our Privacy Policy, in case of a suspected fraudulent, illegal or otherwise suspicious activity. For your part, you agree to provide full cooperation to investigations of such activities.

3. PROTECTION AND SAFETY OF INFORMATION. ACCOUNTS.

3.1 The Company offers access to games only through a protected network using technology for encrypting sensitive data.

3.2 You may not use the Website may for commercial purposes or in someone else’s name or interest. The Website may only be used for personal use in gaming.

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion.

3.5 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We do not assume any responsibility for third parties accessing your account or for any losses connected with the unauthorized use of your account.

3.6 It is forbidden to use the login and password of any other person to access the Website.

3.7 In case the Company suspects that you attempt to break or figure a way around our security system, the Company reserves the right to immediately block your gaming account and suspend your access to the Website's services, as well as inform the government or relevant authorities.

4. YOUR RESPONSIBILITIES

4.1 Your responsibilities include finding out whether Website access, use, deposit placement as well as receiving winnings from online gaming are legal according to the active legislation in your jurisdiction.

4.2 You assume full responsibility for paying all taxes, collections and other expenditures associated with any win from using the Website services according to laws applicable to you. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income. The Company may deduct or withhold any tax from winnings or other payments where required by applicable Nigerian tax law. You remain responsible for any additional personal tax obligations applicable to you.

4.3 You must immediately let us know of any changes in your registration data.

4.4 You must provide us with all information that we may request in order to manage Your Account, verify your identity or the source of the funds deposited to Your Account. The Company may require you to complete identity, age, address, source of funds, source of wealth and other verification checks at registration, before permitting deposits, wagering or withdrawals, or at any other time required by applicable law or the Company's risk-based AML/KYC procedures. We reserve the right to freeze funds on Your Account until you provide the documents and information we requested. In case you fail to provide the information requested for verification of your identity after the request is made, we reserve the right to restrict your ability to make transactions with Your Account and participate in games on the Website until you provide the documents and information we requested. If verification cannot be completed, the Company may close the Account and return the legitimate balance to the verified original payment source, unless payment is prohibited by Applicable Law, a competent authority or a court order. The Company may be legally prohibited from informing you that a suspicious transaction report has been made or from providing certain details concerning an AML/CFT investigation.

4.5 You understand and agree that bonuses and promotions have their own terms and conditions. These are listed in the relevant sections of the Website. In case issues arise about the conditions of these promotions, bonuses and special offers, the terms and conditions of the promotions, bonuses and special offers will prevail of these General Terms and Conditions.

4.6 You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.

4.7 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

4.8 You agree not to bring harm to the Website or its reputation.

5. YOUR WARRANTIES

5.1 By opening an account on our Website and by using our Website you warrant that:

5.1.1 You are acting on your own behalf.

5.1.2 You have reached the legal age to participate in gaming under the laws applicable to you and are at least 18 years of age.

5.1.3 You confirm that you are not currently self-excluded, barred or otherwise prohibited from gambling. You must not attempt to open or use an Account during a self-exclusion period or circumvent a responsible-gaming restriction.

The Company does not rely on this confirmation as a substitute for its own responsible-gaming obligations.

5.1.4 All data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes.

5.1.5 You fully understand and accept the fact that there is a possibility of monetary loss while using our services.

5.1.6 You are not using monetary funds that you have received in an illegal way or from illegal sources.

5.1.7 You have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website.

5.1.8 The credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

5.2 By registering an account on this Website you warrant that you have never previously registered another account or received any money through an account belonging to any other person.

5.3 By registering an account on this Website you warrant that you have provided us with true and complete information as requested in the registration form and/or personal info page.

5.4 3 By registering an account on this Website you warrant that you are legally allowed to gamble online under the law applicable to you.

6. AVAILABLE CURRENCIES.

6.1 Accounts on casongo.ng are denominated in Nigerian Naira (“NGN”), unless another currency is expressly and lawfully made available by the Company.

6.2 Available payment methods, transaction limits, fees, estimated processing times and any currency-conversion terms shall be clearly displayed before the Player confirms a transaction.

7. DEPOSITS

7.1. In order to be able to use the services on the Website and participate in the games, you must deposit funds into your Account. The Company reserves the right to undertake relevant checks in connection with any deposits effected. It is not possible to obtain credit to use the services on the Website.

7.2. Deposits to your Account can be made using the deposit methods provided on the Website. The Company reserves the right to implement, at any time, changes in accepted deposit methods. Similarly, in special circumstances and if further conditions are satisfied, the Company reserves the right to only accept deposits made using specified deposit methods.

7.3. Different payment methods may impose different transaction limits. The Company reserves the right to setup maximum and minimum amount for single deposit per transaction, maximum daily, weekly and monthly limits for deposits.

7.4. When making any deposit to your Account, you simultaneously agree not to initiate chargebacks and request refunds; or, in any other way, annul your deposit to the account. A breach of this provision shall constitute a material breach of the Conditions and shall entitle the Company to seek compensation, for instance by forfeiting any winnings held in your Account.

7.6. From time to time, the Company may offer you a bonus in the form of so-called “bonus money”. The Conditions for receiving a bonus depend on the bonus in question and can be found on the Website or directly with the bonus offer itself.

7.7. Bonus money is shown separately in your Account and can only be withdrawn when all requirements attached to it have been fulfilled. If an account holds both money you have deposited and bonus money, the bonus money may only be used to place bets once the money you have deposited has been used up. If you ask to withdraw money (said money qualifying for the award of a bonus), you waive all bonus money and any sums you may have won therewith.

7.8. The account balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit or an active balance does not earn any interest. Nothing in this clause limits the Company’s obligation to maintain any bank guarantee, surety, financial security or player-funds arrangement required by the LSLGA Law, its licence conditions or other Applicable Law, or its obligation to pay legitimate withdrawals and winnings.

7.9. You should only deposit money in your account for the purposes of using such money to place bets/wagers on the Website. We shall be entitled to suspend or close your account, if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. First deposit can be withdrawn only after it was used for placing bets/wagers on the Website.

7.10. You may request correction or return of a deposit that was unauthorised, duplicated, made in error, not credited correctly or affected by a failure to provide the relevant service. You should notify the Company promptly, but failure to notify within forty-eight (48) hours does not extinguish any mandatory right or remedy under Applicable Law.

The Company shall acknowledge the request within two (2) Business Days and provide a decision within ten (10) Business Days. If additional investigation is reasonably necessary, the Company shall explain the delay and provide an expected completion date.

A refund shall not be made conditional on the removal of unrelated legitimate winnings or deposited funds. Nothing in this clause limits any right to a refund or other remedy under the FCCPA or other Applicable Law.

Nothing in this clause excludes any refund or remedy to which you may be entitled under applicable law.

7.11. If you have any problems with depositing funds into your Account, or any questions related to deposits, you must contact customer support on [email protected].

8. WITHDRAWALS

8.1. Provided that the following conditions are satisfied, you can ask to withdraw money from your Account at any time provided that:

8.1.1. all deposits have been completed, approved and not made the object of annulment or chargebacks or been recalled in any other way.

8.1.2. all security and verification checks detailed in the Conditions have been successfully completed where applicable.

8.2. Different payment methods may impose different transaction limits. The Company reserves the right to setup maximum and minimum amount for single withdrawal per transaction, maximum daily, weekly and monthly limits for withdrawals.

8.3. You can withdraw any winnings from your account by submitting withdrawal request. When the Company has approved a withdrawal, you must supply enough information for us to be able to implement the withdrawal.

8.4. Funds that are subject to restrictions (e.g., bonus money) are not withdrawable and they are shown in a separate balance on the main page of your player profile. Bonus money may be forfeited upon processing of withdrawal if specific requirements are not met.

8.5. If Your Account is closed or blocked, or your access to the Website's services is suspend, or if access is denied for any other reason, you can contact customer support on [email protected] to request withdrawal of any balance in the Account. Customer support will immediately examine the withdrawal request and inform you directly once a decision has been made. If there are factual circumstances preventing withdrawal, the money will be withheld until these circumstances have been resolved.

8.6. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

9.RIGHTS OF THE COMPANY

9.1 The Company retains the right, on its sole discretion:

9.1.1 To deny registration to any customer who has submitted a registration request at the Website for any reason and without the need to give explanation.

9.1.2 To deny accepting a bet at the Website.

9.1.3 To deny a bonus to any customer without the need to give explanation, as well as to forbid the participation of a single customer or a group of customers in any or all promotions.

9.1.4 To use additional procedures and means to verify your identity (KYC), both before and after effecting deposits into your account and / or making a withdrawal.

9.1.5 To perform any checks of a customer’s background with credit and financial institutions for verification of the information that has been provided.

9.1.6 The Company reserves the right to postpone performing any payments or providing the sum of the winnings until the identity of the person has been verified to ensure that the payment will be made to the real holder of the account. To do this, the Company reserves the right to request documents that confirm identity and location.

9.2 Any decision of the Company may be reviewed through the complaints and escalation procedure set out in Section 15. Nothing in these Terms limits your right to refer an unresolved complaint to the LSLGA or any other competent authority or court.

9.3 The Company reserves the right to disclose relevant personal information to competent regulatory, law-enforcement and judicial authorities, payment service providers, fraud-prevention service providers and other authorised recipients where such disclosure is necessary, proportionate and permitted or required by applicable law and our Privacy Policy.

9.4 If suspicions of fraud on your part arise while you are using the services or in case funds are recalled/disputed, the Company reserves the right to withhold any sum on your balance that exceeds the initial balance and, if necessary to contact the relevant authorities to collect any payments that you owe to the Company.

9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.

9.6 During the investigation, the Company may hold only the amount reasonably connected with the suspected activity, unless Applicable Law, the NFIU, SCUML, the LSLGA, another competent authority or a court requires the entire Account to be blocked.

9.7. In case the Company considers a customer as a high-risk customer due to the results of checks and verifications performed by the Company according to anti-money laundering requirements and regulations, the Company reserves the right, in its sole discretion, to block account or freeze the funds on the account.

9.8. The Company shall not confiscate all funds, retain the entire Account balance or refund only the last deposit merely because a Player is suspected of wrongdoing. Closure of an Account on another brand or partner website must have a separate lawful basis and must comply with applicable data-protection requirements.

10. ANTI-FRAUD POLICY

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;
development and use of strategies aimed at unfaithful bonus abuse;
fraudulent actions against other online casinos or payment providers;
provision of counterfeit documents;
use of stolen cards;
creating more than one account in order to get advantage from the Company’s promotions;
provision of incorrect registration data;
provision of counterfeit documents.

10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
While wagering deposit in Instant Games, the customer should cash out (whether manually or using the Auto-Cashout feature) at multiplier x1.5 or higher. Otherwise, it shall be considered fraudulent behavior. In such a case, The Company reserves the right to void (confiscate) any or all the player's amounts.
Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
Using strategies that take advantage of any software bug or failure.

The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse.

10.3 Should you become aware of possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, the you agree to report any error or incompleteness immediately to the Company. Should you fail to fulfil the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.

11. LIMITATIONS OF LIABILITY

11.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

11.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, gross negligence or breach of mandatory consumer protection obligations.

11.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

11.3.1 any error that you made by entering the wrong information.

11.3.2 any kind of fraud, false or misleading activity.

11.3.3 the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account.

11.3.4 any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures.

11.3.5 using your account for purposes that may be considered illegal according to the applicable legislation.

11.3.6 any operations and transactions that are conducted after correct input of your username and password.

11.3.7 any unsanctioned use of data connected to you or your account.

11.3.8 inability to use the Website or absence of access to it for any reason.

11.3.9 any action or transaction that is performed by a third party using your username and password.

11.3.10 low quality of access (or lack of access) to the Website or the software used therein, bugs and errors due to unforeseen technical reasons.

11.3.11 any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider.

11.3.12 loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments.

11.3.13 any electronic communication that was not received.

12.3.14 the result of anyb action on behalf of the government or force majeure circumstances.

11.3.15 participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in.

11.3.16 any errors, omissions, typos, bugs on the Website or the software used therein.

12. CHANGES ON THE WEBSITE

12.1 The Company retains the right to make any changes to the Terms at its discretion, where reasonably necessary for legal, regulatory, security, technical or commercial reasons. Material changes will be notified to you in advance, except where a change must take effect immediately to comply with law or a regulatory requirement.

12.2 Any changes become effective from the date indicated in the Terms and accepted by the Customer. Company reserves the right to make changes to these Terms with prior notice of Customers. We will ensure that the Customer is informed about such changes. These Terms and Conditions shall be made readily available and accessible to Customers at all times. If you disagree with any of the changes, you must cease further use of the Website and close your account.

12.3 To avoid disputes, you agree that you are in fact using the Website when placing a deposit through your account, or presenting us with details of your deposit, placing a bet on your account.

13. NOTICES

13.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than 5 business days after it has been sent.

If you have any questions regarding your use of the Website or the Terms, please contact us at: support@ casongo.ng.

13.2 Subject to your separate consent, where required by applicable data protection law, we may send you marketing communications to inform you about our products or services or about promotional activities which we believe may be of interest or of benefit to you. We may do this via email, SMS, telephone or mail. If you no longer wish to receive marketing or promotional material from us at all or in any particular form, you may contact us and unsubscribe from promotional materials.

14.COMPLAINTS

14.1. A complaint may be submitted free of charge through the complaints form on the Website or by email to [email protected]. The Company shall not reject a complaint solely because more than six months have passed since the relevant event. Players are encouraged to complain promptly so that records can be investigated effectively.

14.2. A complaint should include the Player’s name, Account identifier, contact details, a description of the issue, relevant dates and any supporting documents. If information is missing, the Company shall provide reasonable assistance and request only the information necessary to investigate the complaint.

14.3. The Company shall acknowledge a complaint within two (2) Business Days.

A complaint concerning active self-exclusion, underage gambling or immediate responsible-gaming risk shall be acted on immediately and, where reasonably possible, resolved within five (5) Business Days.

Other complaints shall normally be resolved within ten (10) Business Days. Where a complaint is complex, the Company may extend the investigation to a maximum of four (4) weeks, provided it explains the reason and gives an expected completion date.

No complaint shall remain unresolved for more than ninety (90) days.

14.4. The final response shall set out the decision, the principal reasons, the evidence considered and the available escalation options. At the Player’s request, the decision shall be reviewed by a suitably qualified person who was not responsible for the original decision.

14.5. If a dispute concerning winnings, the amount of winnings or a gaming debt cannot be resolved, either party may refer it to the LSLGA in accordance with section 73 of the LSLGA Law 2021.

If any complaint has not been resolved to the Player’s satisfaction within ninety (90) days, the Company shall inform the Player how to refer it to the LSLGA through the complaint channel published at https://lslga.org/.

14.6. Nothing in this Section prevents a Player from complaining to the FCCPC, NDPC or another authority with jurisdiction, or from using any applicable court or alternative dispute-resolution procedure. Any ADR procedure directed by the LSLGA under Lagos State law shall be followed by the Company.

15. PROBLEM GAMBLING

15.1. The Company is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

15.2. The Company’s Responsible Gaming Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.

15.3. The Company shall provide responsible-gaming information and tools in accordance with Applicable Law and its Responsible Gaming Policy.

15.4. Available tools shall include:

(a) deposit and staking limits;
(b) time limits and timeouts;
(c) access to downloadable play, deposit, withdrawal and bonus history;
(d) reality checks and information concerning gambling risk;
(e) temporary and permanent self-exclusion; and
(f) links to LSLGA-approved or recognised gambling-support organisations.

15.5. A request to reduce a limit shall take effect immediately. A request to increase or remove a limit shall take effect only after the applicable cooling-off period.

15.6. Player may self-exclude for an irrevocable period from ninety (90) days to lifetime.

During self-exclusion, the Company shall:

(a) prevent the Player from gambling;
(b) take reasonable steps to prevent the opening or use of another Account;
(c) stop targeted marketing immediately;
(d) provide clear information on the exclusion period, Account closure, treatment of Bonus Funds and payment of the legitimate Cash Balance; and
(e) comply with applicable LSLGA reporting requirements.

15.7. Reinstatement after an eligible self-exclusion period shall require an express request from the Player and a minimum fourteen (14)-day reinstatement period. The Company shall not offer a bonus or financial incentive to encourage reinstatement.

15.8. Where a Player indicates distress or a serious gambling problem, the Company shall immediately prevent further gambling and provide information concerning available assistance. This restriction shall not be used to confiscate or unnecessarily delay payment of the Player’s legitimate Cash Balance.

15.9. Persons under eighteen (18), vulnerable persons and persons subject to an applicable exclusion are prohibited from gambling. The Company shall maintain appropriate age, identity and exclusion controls.

16. APPLICABLE LAW AND JURISDICTION

16.1 Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the laws of the Federal Republic of Nigeria as applicable in Lagos State, including the Lagos State Lotteries and Gaming Authority Law 2021 and applicable regulations.

16.2 The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of competent jurisdiction in Lagos State, Nigeria. We cannot accept responsibility under the laws of any other jurisdiction. You explicitly agree to the exclusive jurisdiction of the courts of Nigeria as set out in this section. Nothing in this clause prevents a Player from referring a complaint to the LSLGA or any other competent regulatory authority.